SITE HELP
Overview of Tools and Services
There are many ways to interact with the NCJRS website:
- Search or browse to find information.
- Sign up to become a registered customer.
- Order publications through the Shopping Cart.
- Add your event to the Justice Events Calendar.
- Ask a question.
- Discover documents in your local library.
Finding information
Guidance for locating information on the NCJRS website includes the following:
- Search the website, Virtual Library, and Justice Events Calendar.
- Browse for publications or products by justice topic.
- Find resources in the Abstracts Database with the Advanced Thesaurus Search.
- View in-depth topical resources on Special Feature and In the Spotlight sections.
- Find information on grants and funding.
Visit the Search & Browse FAQs page for additional help searching and browsing the website.
Registration
- How do I become a registered customer?
- How do I update my profile?
- What if I forgot my password for updating my account?
- How do I change my email address for JUSTINFO?
- How do I unsubscribe from the mailing list or email news?
How do I become a registered customer?
Register with NCJRS to be placed on the NCJRS electronic mailing list, receive periodic mailings, and JUSTINFO. Complete the online registration to customize your profile. By creating your profile you will join thousands of your colleagues who learn first hand about new services from NCJRS and its sponsoring agencies.
You may also subscribe only to JUSTINFO.
How do I update my profile?
Update your profile on the Manage Account page. Access your profile with your email address and password. If you forgot your password, you may obtain it by email by clicking "Forgot/Lost Password." Please note: To change your profile you must use the original email address that you signed up with.
What if I forgot my password for updating my account?
If you forgot your password, you may obtain it via email by clicking the "Forgot/Lost Password" button on the Manage Account page.
How do I change my email address for JUSTINFO?
If you are a registered customer you may change your email address for JUSTINFO by updating your profile.
If you are only subscribed to JUSTINFO, then you must unsubscribe your old email address and then subscribe your new one.
How do I unsubscribe from the mailing list or email news?
Visit the Manage Account page, login, click on Manage Listserv Subscriptions. Once on this page you will be able to unsubscribe from JUSTINFO and any other NCJRS moderated listservs you belong to.
You may cancel your registration by visiting the Manage Account page and signing in. Once you have signed in you may click on Cancel Registration.
To unsubscribe only from JUSTINFO click the unsubscribe link in a JUSTINFO email you have received or go to the unsubscribe page.
Shopping Cart System
- How do I order a publication or product?
- How do I check on the status of an order?
- Why aren't all publications on the site available to order?
- What are the shipping and handling rates?
- What is NCJRS' relationship with Pay.gov?
- Can I chat with someone about the Shopping Cart System?
How do I order a publication or product?
Available inventory may be ordered through the NCJRS Shopping Cart System. While browsing the NCJRS website you may order any publication or product that has a Shopping Cart image (
) associated with it. Simply click on the icon to drop the item into your cart and continue to browse the site.
You may also see the Order Photocopy image (
) associated with some of the resources you find on the site. This means that the document is not available in original hard copy, but we may make a black and white photocopy of the original for you. To order a copy, click the Order Photocopy icon to drop the item into your shopping cart.
Once you are done shopping on the NCJRS site, go to the shopping cart page, click the Check Out button, and follow the directions.
Additional help on using the Shopping Cart System is available.
How do I check on the status of an order?
Track the status of your order by logging into your account.
Why aren't all publications on the site available to order?
Some publications do not have sufficient inventory to be included in the Shopping Cart System. Photocopies of publications that are out of stock may be available. This is indicated by the Order Photocopy icon (). Click on the icon to order a black and white copy of the document.
Since NCJRS only distributes sponsoring agency publications, most publications that are found in the Abstracts Database are not available for ordering through the Shopping Cart System. If the publication cannot be photocopied then it may be obtained through inter-library loan. More detailed instructions on how to obtain documents in the Abstracts Database are available.
If you cannot find the item you are searching for or download an electronic version, contact us directly.
What are the shipping and handling rates?
Detailed shipping and handling rates for domestic and international orders are available on the Shopping Cart Rates and Policies page.
What is NCJRS' relationship with Pay.gov?
The NCJRS Shopping Cart System utilizes the U.S. Department of Treasury's Pay.gov for payment processing. Pay.gov is a web-based application used by many Federal agencies to process payments.
Can I chat with someone about the Shopping Cart System?
Yes. Live chat assistance is available Monday through Friday, 10 a.m.-12 p.m. and 2 p.m.-4 p.m. ET, except on holidays.
Justice Events
- What is the Justice Events Calendar?
- How do I search for an event?
- How do I add my event to the Calendar?
What is the Justice Events Calendar?
The NCJRS Justice Events Calendar offers a comprehensive list of conferences, workshops, seminars, and other events relating to criminal and juvenile justice, substance abuse information, and victim assistance.
How do I search for an event?
To search for an event, visit the Search Page of the Justice Events Calendar and select the criteria that you would like to search by. Options include searching by date, sponsoring organization, classification (or topic), and location (within the United States and internationally). Once you have selected your criteria, click the search button to get your results. For more tips on searching for events, visit the Justice Events Help Page.
How do I add my event to the Calendar?
Complete a simple online form to have your event considered for inclusion in the calendar. There is no charge for listings.
This calendar includes events that offer regional or national training and technical assistance to criminal, juvenile justice, and substance abuse focused researchers, policymakers and practitioners. The event should also be nonpartisan and unrelated to lobbying activities or groups. If submitted data are appropriate and can be validated, your event will be added to the calendar in 3 to 5 business days.
For step-by-step instructions on how to add your event, visit the Justice Events Help Page.
Reference
Can I ask a question?
Yes. NCJRS offers extensive reference and referral services to help you find answers to your questions about crime and justice-related research, policy, and practice. Search Questions & Answers to access hundreds of questions related to juvenile and criminal justice, victim assistance, substance abuse information, and NCJRS services.
Find in a Library
How do I find NCJRS documents in my local library?
Many of the publications from NCJRS' sponsoring agencies and those housed in the Abstracts Database collection are available at local libraries. You can discover if the document you are interested in is available in a local library by clicking on 
. Visit the NCJRS Library Tutorial to learn more about how to find documents in your local library.