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Leadership in Victim Services (June 2002) from NVAA Advanced Topic Series banner


This NVAA workbook focuses on the differences between management and leadership for victim services and explores the principles of leadership and the qualities of exceptional leaders. It also concentrates on ethics, resiliency, ownership, problem solving, team building, and facilitating change.

Authors/Editors: Anita Drummond, Carroll Ellis, Melissa Hook, Morna Murray, and Anne Seymour


Chapter 1. Principles of Leadership
ASCII (81.9 kb) or PDF (101 kb)
Includes an overview of leadership styles, qualities, and processes; gives examples of successful leadership in the victim services arena.

Chapter 2. Integrity and Ethics in Leadership
ASCII (69.6 kb) or PDF (89 kb)
Provides tools to measure ethical principles and behaviors and offers strategies for applying leadership values in an organizational setting.

Chapter 3. Essential Skills for Leaders: Creative Problem Solving
ASCII (73.7 kb) or PDF (100kb)
Reviews the qualities of good problem solving, practical approaches to problem solving, and how to deal with difficult staff in problem situations.

Chapter 4. Essential Skills for Leaders: Collaboration and Team Building ASCII (65.5 kb) or PDF (102 kb)
Summarizes the types of work relationships, guidelines for collaboration, and characteristics of high-performing teams and team leaders.

Chapter 5. Essential Skills for Leaders: Facilitation of Change
ASCII (73.7 kb) or PDF (103 kb)
Includes change management tools and reviews the qualities of a strong change agent and how to address resistance to change.

Appendixes include learning exercises broken out by chapter.

Appendix A. Learning Exercises for Chapter 1 PDF (38 kb)
Examples of Leaders and Managers
Characteristics of a Good Leader
Negative Tools

Appendix B. Learning Exercises for Chapter 2 PDF (47 kb)
National Institute of Ethics Guidelines
Setting Boundaries
Qualities of Leadership
The Integrity Gap

Appendix C. Learning Exercises for Chapter 3 PDF (93 kb)
Qualities of Good Problem Solvers
Conflict-based Problem Solving: Dialectical Inquiry
Conflict-based Problem Solving: Devil's Advocacy
Creative Problem Solving: The Need for a Positive Approach
SWOT Analysis
Interactive Exercises for Creative Problem Solving
Roadblocks to Creative Problem Solving

Appendix D. Learning Exercises for Chapter 4 PDF (59 kb)
Opening Icebreaker: Day One
Setting Ground Rules for a Team Initiative
Establishing Goals and Objectives for a Team Initiative
Characteristics of a High Performing Team Member
Types of Working Relationships
The Team Leader as "Mentor"
Virtual Teams

Appendix E. Learning Exercises for Chapter 5 PDF (40 kb)
Principles of Change Facilitation
Overcoming Resistance to Change

Leadership in Victim Services cover

Download this document
ASCII (352.2 kb)

Related OVC Publications

Cosponsoring Agencies

Victims' Assistance Legal Organization (VALOR)

California State University-Fresno

National Crime Victims' Research and Treatment Center at the Medical University of South Carolina

University of New Haven

Washburn University

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This project was supported by Grant Number 95-MU-GX-K002(S-5) awarded by the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice. The Assistant Attorney General, Office of Justice Programs, coordinates the activities of the following program offices and bureaus: Bureau of Justice Assistance, Bureau of Justice Statistics, National Institute of Justice, Office of Juvenile Justice and Delinquency Prevention, and the Office for Victims of Crime. Points of view in this document are those of the authors and do not necessarily represent the official position or policies of the U.S. Department of Justice.

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