Put the Focus on Victims
Understand Victims . Help Victims Heal . Consider Culture and Diversity . Resources
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Providing Culturally Congruent Care

In Summary

To address the range of diversity in communities, you need the skills to18

  • Identify service delivery systems or models that are appropriate to specific populations and make appropriate referrals.
  • Establish responses that are attuned to victims' cultural or bicultural experiences.
  • Generate a wide variety of verbal and nonverbal communication skills in response to the direct and indirect communication styles of diverse clients.
  • Master interviewing techniques that reflect an understanding of the role of language in victims' cultures.
  • Effectively use victims' natural support systems (e.g., folk healers, religious and spiritual leaders, families).
  • Evaluate the response to victims from diverse populations.