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Serving Victims' Language Needs



Court Interpretation in Protection Order Hearings
Helps determine the need for court interpreters and how they can be accessed.

Model Guides for Policy and Practice in the State Courts
Examines language interpretation problems and responses at several levels—courtroom, local, state, and national—and contains model documents and recommended procedures and programs for trial judges, administrators, program managers, and policymakers.

National Center on State Courts
Links to court interpreter resources, including contact information for state and federal interpreter programs, certification information, and other resources.


Executive Order 13166—Limited English Proficiency Resource Document: Tips and Tools from the Field
Provides tips and tools for law enforcement, 911 call centers, and victim service organizations for increasing access to services for LEP individuals.

Language Assistance Self-Assessment and Planning Tool
Assists organizations in strategic planning efforts for LEP clients.

Language Link
Helps determine a victim's language.

Includes resources and information on meaningful access for LEP people, provides policies and guidelines from the Federal Government, and offers opportunities for technical assistance and help with specific questions.

Modern Language Association
Offers a searchable database that provides language data for the entire Nation and by state, county, and ZIP code.

The Multilingual Access Model: A Model for Outreach and Services in Non-English Speaking Communities
Reviews an innovative language access model that responds to the needs of non-English speaking battered women and their children.

OVC's Foreign Language Publications
Includes links to publications in Spanish, French, Chinese, Japanese, Thai, Korean, and Vietnamese. English-language versions of each document are also available.

Planning for Cultural and Linguistic Competence in Systems of Care
Assists organizations in developing policies, structures, and practices that support cultural and linguistic competence.


California Standards for Healthcare Interpreters—Ethical Principles, Protocols, and Guidance on Roles & Intervention
Standardizes health care interpreting practices by providing a set of ethical principles, interpreting protocols, and guidance on roles particular to the specialty of health care.

Cross Cultural Health Care Program
Includes many resources to assist SARTs in working with interpreters.

Hablamos Juntos
Improves communication between health care providers and their patients with limited English proficiency by developing affordable models that will help doctors, hospitals, and their staff care for a changing patient population.

A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations
Provides practical, ground-level suggestions for how health care organizations and providers can implement language access services.

A Practical Guide for Implementing the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care
Assists health care organizations in creating an environment that meets the needs and expectations of a diverse patient/consumer population.


Code of Professional Conduct, National Association of the Deaf and the Registry of Interpreters for the Deaf, Inc.
Encompasses interpreters' roles and responsibilities for educational, legal, and medical settings.

Interpreter Services, Massachusetts
Provides tips on working effectively with interpreters.

Language Line Services
Provides personal interpreter services, over-the-phone interpretations in 170 languages, video interpreting services, document translations, and a language line for individuals with LEP.

Network Omni
Offers over-the-phone interpretation, onsite interpretation, translation and localization services, and consulting services.

Law Enforcement

Bridging the Cultural Divide: Cultural Competence in Public Safety
Provides practical tips for service providers working with telephone interpreting services to overcome barriers of culture and language.

Overcoming Language Barriers: Solutions for Law Enforcement
Highlights tools that law enforcement agencies can use to improve communication with non-English speaking persons.