The CDS mediation framework begins with an opening statement by the two mediators that explains the procedures and conditions of mediation, followed by a period in which individuals explain, without interruption, the nature of the dispute and their feelings about it. This is followed by a period of exchange between the parties, facilitated by the mediators' probing questions about the conflict. The discussion then turns toward the development of practical suggestions for dealing with the problem, followed by creation of an agreement and the closing of the mediation. Subsequent chapters in Part I examine the characteristics of disputants and disputes coming before CDS mediators along with the qualifications, role, and training of the mediators. The presentation of a mediation model concludes Part I. Part II compares aspects of the CDS program model with other alternative dispute settlement models and considers how the CDS interacts with other community institutions, including the police and the legal community. The concluding chapter discusses the future of neighborhood justice centers as an alternative to the criminal justice system. 112-item bibliography.