Information was obtained from six city police departments in California, Connecticut, Massachusetts, Delaware, and Maryland. This information was used in the analysis of trends selected as being the most important in evaluating law enforcement agency response to service calls. Eight trends were identified: increased State-mandated service requirements for police; reduced government resources and funding; increased population; more demand for police services; law enforcement technological innovation; increased elderly population; service privatization; and reduction in standard of living. Events noted as potentially significant in law enforcement agency response were a world war, major health epidemic, financial collapse of city government, energy crisis, and major earthquake. A strategic plan was devised to represent a proactive approach to providing nonemergency services to the public by the year 2000. The plan includes a number of police responses to citizen requests other than a sworn police officer response, such as delayed response, computer contact and referral to other organizations together with an extensive citizen re-education effort to prepare them for changes in police service delivery. 46 references, 17 figures.