The program includes a manual defining the agency's policy and procedures, an information brochure for victims, a hotline, and 18 specially trained police officers and detectives who serve as needed as Victim-Witness Assistance Coordinators. USCP also works cooperatively with the U.S. Attorney's Office for the District of Columbia, conducts a 40-hour course for USCP coordinators and representatives of other agencies, and operates a recordkeeping and case management system. In addition, 90 days after the initial contact, each victim receives a mailed survey that gathers information on the program's effectiveness. State and local agencies could create effective victim-witness programs by using this program's components as well. Photographs