The Quality Leadership Model focuses on the leadership and management methods required for a police agency to move from the rhetoric to the reality of community policing. The experiences of the Madison Police Department (MPD) over 9 years shows how the model can be successful. the MPD has moved from a conservative, rigidly defined police force to one characterized by its futuristic outlook, community-based policing strategies, quality leadership practices, and openness to diversity in the workplace and the community. The Quality Leadership Model implemented in the MPD has focused on the development of leadership, decisionmaking, and participation in management by the rank-and-file police officers. Specific changes discussed include the neighborhood patrol bureau, which involves departmental decentralization, and the experimental police district, which involves the development of a field laboratory to test new policing ideas. The basic trends produced by changes in the MPD are employee growth, empowerment, and increased feelings of self-worth; better work decisions; an improvement in the workplace; and more community support. 16 references and an appended outline of Demings's 14 points for management