The early chapters introduce basic concepts of interviewing in criminal justice. The author discusses fundamental principles such as neutrality and the difference between interviewing and interrogation. He describes different interviewing styles and the circumstances in which each might be appropriate. He then presents the basic skills model which serves as a sort of "road map" to interviewers. Subsequent chapters focus on specific interviewing skills and principles such as communicating accurate empathy, use of speed and pacing, summarization, immediacy, concreteness, confrontation, and assertion. The concluding chapter is about integrating all of the aforementioned skills. Each chapter closes with study questions and a hypothetical case challenge. Appendix, 25 figures, 116 references