The author explores the prevalence of workplace violence, reviews the warning signs that a particular employee is at risk for violent behavior, and notes aggravating factors that can make an already difficult employee turn violent. The book examines why managers, coworkers, and entire organizations are in denial on the issue of workplace violence and thus fail to take simple steps toward prevention. These steps should include knowing the typical profile of a potentially violent employee, how to use a comprehensive screening process to weed out these people, and how to develop positive management strategies to prevent critical incidents. In addition, the author describes how to coach and counsel and, when necessary, evaluate and terminate difficult employees. The reader will become familiar with intervention strategies to use during a critical incident, while protecting the safety of employees. The employer can examine recommended approaches for getting the company back on track after a critical incident occurs. Also included is a collection of case studies for analysis, with which an employer can practice knowledge of the concepts presented in the book. A list of professional resources is provided to help complete the crisis management team.