Mediation is a process by which a trained neutral party brings together people in conflict so they can talk about it and possibly negotiate a resolution. Key findings of an assessment of four Canadian mediation programs relate to case referrals, client satisfaction, voluntary participation, perceptions of fairness, important concerns, fear of revictimization and criminal justice officials. The report concludes that: (1) High levels of client satisfaction and perceptions of fairness are consistent with prior research; (2) The quality of justice can be significantly enhanced through expanded use of mediation; (3) Mediation after charge but before trial can reduce court caseload pressures; (4) Mediation after a finding of guilt can strengthen the process of holding the convicted offender accountable directly to the victim; (5) Mediation is a significant opportunity for victim participation in holding the accused/offender accountable and gaining a greater sense of closure; and (6) Mediation should receive wider public policy support through legislative initiatives and public funding. Tables, references