Results revealed skepticism about the success of the legislation in reducing misconduct and improving competency among security providers. Participants regarded the licensing system as too narrow and the enforcement as too weak to upgrade the industry to the desired standard, although they expressed some support for improved entry-level standards as a result of minimum training requirements. Participants also expressed strong support for a range of reforms. These included comprehensive licensing of all industry sectors linked to a national system, improved training and assessment, frequent criminal history checks on licensees, more vigorous compliance monitoring, and compulsory insurance and monitoring of companies for award payments. Findings suggested the need for a cooperative approach to regulation and national coordination of the states and territories to implement these reforms to improve standards of service delivery in security and to protect the public interest. Tables, notes, and 35 references (Author abstract modified)