NCJ Number
181248
Journal
Negotiation Journal Volume: 16 Issue: 1 Dated: January 2000 Pages: 5-28
Editor(s)
J. William Breslin
Date Published
2000
Length
24 pages
Annotation
Because the training and development of mediators has focused primarily on enhancing technical skills of mediators and increasing their understanding of the theory behind the practice of medication, this article examines the effect of personal characteristics of mediators on the mediation process.
Abstract
The authors indicate that personal characteristics of mediators, referred to as mediator "presence," have a profound impact on the mediation process. Drawing on analogies from research in the physical and social sciences, they suggest that the most subtle influences of the mediator's affect and manner may have a powerful effect in helping the mediator resolve a dispute. The authors consider the following stages of development for mediators: (1) training in the basic skills of mediation; (2) developing a greater intellectual understanding of the mediation process; and (3) seeking to develop personal qualities that make mediators more effective in dispute resolution. 39 references and 32 notes