The article gives an overview of the evolution of ADR, defines and examines the elements of the process and discusses the benefits and drawbacks of certain approaches. ADR refers to procedures for settling disputes by means other than litigation, such as arbitration, mediation and/or mini-trials. The article includes case studies and anecdotal comments on the ADR process within the Royal Canadian Mounted Police (RCMP) and discusses impediments to successful implementation of the ADR process. The RCMP has adopted the philosophy of community policing, directed at a more open, multidirectional dialogue between police services and the public. It seems fitting to apply the same principles to resolve internal problems and disputes. Areas that have the potential to facilitate a change in attitude and advance the acceptability of the ADR process include early intervention, learning how to anticipate disputes before they arise, educating all managers and employees and changing management style from autocratic to a team concept.