The book describes the five-step problem-solving model that Chicago developed for tackling neighborhood issues ranging from graffiti to gang violence. Police and residents identified problems, set priorities, and devised solutions. The city reorganized the way police patrolled, moving away as much as possible from simply responding to 911 calls toward turf-based teams of officers responsible for dealing with all problems in their area. The book studies 15 police beats in detail. Residents reported that drugs and gangs were their prime concerns, but social disorder and physical decay also posed problems in many areas. A discussion of Chicago’s model for problem-solving includes changing roles and responsibilities and implications for the organization. A chapter on organizational design reviews beat orientation, community involvement, and city services. The book also discusses training the public and the police for participation in community policing. Tables, figures, references, index