THE PROCESS IDENTIFIES AND ASSESSES THE IMPACT OF FORCES IN THE ORGANIZATION'S ENVIROMENT; ESTABLISHES ORGANIZATIONAL GOALS IN A CONTEXT OF CONFLICTING VALUES; DETERMINES ORGANIZATIONAL NEEDS AND OPPORTUNITIES; GENERATES ALTERNATIVES TO MEET THESE NEEDS AND OPPORTUNITIES; SPECIFIES THE RESOURCES REQUIRED AND THE WAYS OF GENERATING THEM; SELECTS THE MOST VIABLE ALTERNATIVE AND DESIGNS AN APPROPRIATE ORGANIZATIONAL AND MANAGEMENT SYSTEM; AND IMPLEMENTS, EVALUATES, AND CONTROLS THE SOLUTION. INTERVIEWS AND QUESTIONNAIRES WERE TO GUAGE BOTH PARTICIPANTS' SATISFACTION WITH AND PERCEIVED UTILITY OF THE PROGRAM AS WELL AS PARTICIPANTS' COLLEAGUES' PERCEPTIONS OF HOW THE PROGRAM AFFECTED THEM.