SPECIAL EMPHASIS IS PLACED ON STRIKING THE PROPER BALANCE BETWEEN THE CENTER'S NEEDS AND THE PUBLIC'S ACCEPTANCE. IT OUTLINES THE COMPLICATED PLANNING THAT IS REQUIRED TO CREATE A 'SECURE' SHOPPING ENVIRONMENT WHICH DOES NOT DETRACT FROM THE ATTRACTIVENESS AND CONVENIENCE OF THE SHOPPING CENTER. SUCH A PROCEDURE INVOLVES EVALUATION OF THE CHARACTERISTICS OF THE CENTER AND ITS ENVIRONMENT, REVIEW OF LOCAL FACILITIES AND SUPPORT SERVICES AVAILABLE TO THE CENTER, AND CONSTANT RE-EVALUATION OF PROGRAMS, PROCEDURES AND PERSONNEL IN THE LIGHT OF ACTUAL OPERATING CONDITIONS AND BUDGET. A SELECTION OF REPRESENTATIVE REPORT AND RECORD FORMS USED BY VARIOUS SHOPPING CENTERS IS INCLUDED.