THE AUTHOR, WHO IS A TRIAL ATTORNEY, BEGINS WITH A DISCUSSION OF PREVENTIVE ACTS AND SAFEGUARDS AS THE FIRST LINE OF DEFENSE. NEXT, THERE IS AN OUTLINE OF THE COUNTERATTACK, DETAILING HOW CONSUMERS SHOULD REACT TO A VIOLATION OF THEIR RIGHTS. FOLLOWING THIS, IS A PILOT DESIGN FOR FOLLOWING UP ON THE INITIAL COMPLAINT. INCLUDED IN THIS SECTION IS INFORMATION ON AGENCIES TO CONTACT FOR AID IN OBTAINING COMPENSATION. IN THE FINAL SECTION OF THE BOOK, THE AUTHOR PROVIDES SUGGESTED FORMS FOR PREPARING WRITTEN COMPLAINTS. HE DESCRIBES VARIOUS SITUATIONS INVOLVING FRAUD AND CONCLUDES EACH WITH A LETTER DESIGNED TO SOLICIT ACTION FROM THE PROPER AGENCY. THE APPENDICES CONTAIN THE FOLLOWING: A LIST OF BETTER BUSINESS BUREAU LOCATIONS, GOVERNMENT AGENCIES RELEVANT TO CONSUMER PROTECTION, NON-GOVERNMENTAL ORGANIZATIONS, AND A LIST OF INJURIES ASSOCIATED WITH THE TOP 15 INJURY-PRODUCING TYPES OF PRODUCTS. (AUTHOR ABSTRACT MODIFIED)