THE DATA ANALYSIS DID NOT SUPPORT THE HYPOTHESES THAT SUCH METHODS WOULD CHANGE PUBLIC ATTITUDES, THAT A TELEPHONE COMMUNICATION WOULD BE MORE EFFECTIVE THAN A PAMPHLET, AND THAT THE SEQUENCE OF THE MAIL AND TELEPHONE COMMUNICATIONS WERE SIGNIFICANT. PUBLIC ATTITUDES WERE FOUND TO BE MORE FAVORABLE TOWARD REHABILITATION THAN PUNISHMENT. ANY EFFECT, WHATSOEVER, OF THE COMMUNICATION WAS A SLIGHT INTENSIFICATION OF SYMPATHETIC ATTITUDES. FOUR EXPERIMENTAL GROUPS (N=1,051) AND A CONTROL GROUP OF THE RESPONDENTS WERE USED IN THE STUDY. (AUTHOR ABSTRACT MODIFIED)...TWH