BARD TRACES HIS OWN CAREER IN CRISIS MANAGEMENT AND THE CHANGES THAT HAVE BEEN MADE TOWARDS THE MORE 'HUMAN SERVICE' ASPECTS OF THE POLICE FUNCTION. HE DISCUSSES THE AUTHORITARIAN VS. THE AUTHORITATIVE OFFICER AS WELL AS THE POLICE 'MARLBORO MAN' IMAGE. THE DISCUSSION IN THE FIRST PART THEN CONCLUDES WITH A LOOK AT THE DIFFICULTIES ENCOUNTERED BY POLICE ADMINISTRATORS AND THEIR EFFECTS ON CHANGES IN LAW ENFORCEMENT, AND THE ROLE OF THE POLICE OFFICER IN THE FUTURE. IN PART II, BARD QUESTIONS WHO THE REAL VICTIMS OF CRIME ARE AND HOW WE CAN BEST DEVELOP PROGRAMS TO SERVE THEIR VERY REAL NEEDS. HE LOOKS AT PRESENT RESEARCH IN THIS FIELD AND DISCUSSES THE NEED TO SENSITIZE THOSE WHO COME INTO CONTACT WITH VICTIMS AND THEIR FAMILIES.(AUTHOR ABSTRACT MODIFIED)... TWH