STEP-BY-STEP INSTRUCTIONS ARE GIVEN FOR PRESENTING MATERIAL ON THE IMPORTANCE OF COMMUNICATIONS IN THE MANAGEMENT PROCESS, THE ROLE OF THE GRIEVANCE PROCEDURE IN GIVING THE EMPLOYEE A HEARING, VARIOUS APPROACHES TO PROCESSING A GRIEVANCE, COMMON STEPS IN GRIEVANCE PROCEDURES, PROCEDURAL ASPECTS, AND METHODS FOR ASSURING SATISFACTION FOR BOTH SIDES. HANDOUTS FOR PARTICIPANTS INCLUDE A SERIES OF COMMON SUPERVISORY PROBLEMS WITH DISCUSSION AND RULING ON WHETHER OR NOT THIS CHANGE SHOULD HAVE GONE THROUGH THE UNION REPRESENTATIVE. OTHER HANDOUTS INCLUDE: (1) TYPICAL AREAS OF EMPLOYEE GRIEVANCES; (2) CHARACTERISTICS OF A GRIEVANCE PROCEDURE; (3) 10 SUGGESTIONS FOR GRIEVANCE HANDLING; (4) SAMPLE GRIEVANCE FORMS; (5) A CHECKLIST FOR HANDLING GRIEVANCES AT THE INITIAL STEP; AND (6) A SAMPLE GRIEVANCE RECORD.