THE OMBUDSMAN ROLE OF THE CORRECTIONAL INVESTIGATOR IS OUTLINED. STATISTICS ARE PRESENTED -- BY INSTITUTION, INSTITUTIONAL CLASSIFICATION, AND REGION -- ON PENDING COMPLAINTS AND CATEGORIES OF COMPLAINTS. GENERAL PROBLEMS, CASE DISPOSITIONS, RECOMMENDATIONS, AND SUMMARIES OF ILLUSTRATIVE CASES ARE PRESENTED FOR THE FOLLOWING CATEGORIES OF GRIEVANCES: SENTENCE ADMINISTRATION (MISINTERPRETATION OR MISCALCULATION OF SENTENCES); DISCIPLINARY PRACTICES (DIETS AS PUNISHMENT INDEFINITE ISOLATION, ETC.); DISSOCIATION (ISOLATION) PRACTICES; TEMPORARY ABSENCE (FURLOUGH) DECISIONS; TRANSFERS (THE MOST COMMON COMPLAINT, OFTEN INVOLVING CLASSIFICATION PROCEDURES AND REFUSALS TO TRANSFER INMATES WITH MEDICAL PROBLEMS); COMPENSATION (FOR ASSAULT BY OTHER INMATES, LOSS OF PERSONAL PROPERTY, ETC.); MEDICAL SERVICES; EDUCATIONAL PROGRAMS; VISITS AND CORRESPONDENCE; FINANCIAL MATTERS; THE GRIEVANCE PROCEDURE; AND INMATE ACCESS TO INFORMATION ON FILE. THE CORRECTIONAL INVESTIGATOR'S RECOMMENDATIONS TO THE SOLICITOR GENERAL OF CANADA ARE SUMMARIZED FOR EACH OF THE AGENCY'S FOUR YEARS OF OPERATION. SUPPORTING MATERIALS ARE APPENDED. --IN ENGLISH AND FRENCH (LKM)