The Community Mediation Center (CMC) is identified as a way to decentralize the resolution of community conflict by diverting both complaining and responding parties away from police or court toward a setting in which conflict can be resolved through mediation. The emphasis is on the resolution of conflict, not on the determination of guilt or innocence of the parties in conflict. Study methods were indepth interviewing, inspection of available data and program records, and observation of participants. Researchers found that CMC case processing time is approximately one-fourth of that required by the courts, that CMC successfully diverts nearly two-thirds of all cases received, and that CMC requires less time and fewer in-person visits en route to a solution. Only 6 percent of all agreements reached in CMC failed, and per-unit costs were lower than any of the baseline comparison figures identified by the evaluation team. Furthermore, former clients reported satisfaction both with the program and with the followup assistance. Case intake criteria developed by CMC were found to be clearly understood and strictly followed by police, the District Attorney, and other sources of referral. The study's recommendations included the experimental use of central case screening to reduce duplication of effort, the development of a standard misdemeanor and felony court cost index, a fixed limit regarding the maximum number of cases forwarded to CMC each month, and training for all personnel participating in the use of CMC. Diagrams and tabular data are included. Appendixes contain study instruments, selected program forms, relevant correspondence, and approximately 25 references. (Author abstract modified)