Similar to the national program, the Stockton program is concerned with data collection, analysis, planning, service delivery, and feedback. For evaluation purposes, program activities were broken down into seven major areas of concentration. The Telephone Report Unit was responsible for conducting interviews with citizens who reported crimes, for completing crime reports, and for making referrals. The unit improved the quality and standardization of reports, proved the effectiveness of using nonsworn personnel, and saved the department $10 per report. An Investigative Systems Upgrade Project paved the way for improving the management of criminal investigations by using Management of Criminal Investigations techniques, and a component project determined that a recording/transcribing system for the investigative division would be cost effective and feasible. A training program for patrolmen increased officers' knowledge of crime analysis, interviewing skills, legal affairs, stress management, and reporting procedures. A Comprehensive Community Assessment project developed effective questionnaires for evaluating the program's overall impact. A new Crime Analysis Unit developed a viable crime analysis system using the keysort method. In another project, a daily bulletin was initiated to provide information on intelligence, career criminals, and known offenders. Finally, a new Operations Support Section was established for facilitating the program's goals. Flow charts, sample forms, and data tables and graphs are included.