In 1975, the Law Enforcement Assistance Administration began support of ICAP, which focuses on (1) the development of a system of operations management, (2) improved resource allocation, (3) expansion of uniformed patrol capabilities and responsibilities, and (4) the integration of police order maintenance functions with crime prevention, crime repression, and apprehension. ICAP is a process of police service delivery based on data collection, analysis, planning, and service delivery. The Portsmouth Police Department has dramatically changed its use of police resources through its participation in the ICAP. The department has given patrol officers more responsibility, deployed manpower based on sound decision criteria, developed the capability to analyze crime patterns, diverted minor calls from sworn patrol personnel through the use of patrol aides and a telephone reporting unit, and refocused the nature of investigative work. This has been accomplished while maintaining and enhancing a high level of employee job satisfaction and citizen satisfaction. Issues remaining unresolved are identified, and equipment purchases are identified by serial number, acquisition date, cost, location, the personnel using it, its condition, and the supplier.