Each program profile, organized by State (including the District of Columbia), lists types of cases handled, referral sources, staff and training activities, program procedures, and public relations activities. Case dispositions (i.e., the percent resolved or pending) are cited, if information is available. Each profile also mentions the community served, the program's start-up date, its annual budget and funding sources, and its annual caseload. Overall, 50 percent of the programs are located in cities of more than 500,000 population, and 47 percent have been in existence between 2-6 years. Slightly more than half have annual budgets of between $25,000 and $100,000, the largest proportion is funded by local government, and more than half handle less than 500 cases annually. Many programs use lay citizens as mediators and rely on the courts, judges, and clerks for most case referrals. Eight programs in Canada are also profiled. Appendixes list dispute resolution resources, family and environmental dispute centers, American Arbitration Association centers, and consumer dispute centers. An index to programs is appended.