The directory includes organizations that provide diverse specialized services, such as publications and information resources, dispute resolution courses and degree programs, technical assistance to those who provide services, and research and evaluation of dispute resolution efforts. Each entry contains the organization's name, when it was founded, the address and telephone number, annual budget and funding sources, the director's name, the contact person's name, number of staff, number of members, objectives, information resources, and publications. Appendixes present program charts, a lexicon, about 80 selected readings, and an explanatory directory form.