A wide variety of offenses were represented in the study, including rape, purse snatching, assault, break and enter, and stolen auto. Data analysis indicated that all surveyed agencies felt a victim/witness program was necessary. Social service officials frequently suggested that a program should provide information and assistance to demystify the court system and the role of the witness. Police felt this would help reduce a victim's anxiety and frustration. Prosecutors thought a program would be useful if its staff were intermediaries who contacted the Crown's office on behalf of the witness. The needs of personal and property crime victims differed. About 37 percent of the property crime victims stated that their homes needed emergency repairs immediately after the victimization, but almost half the personal crime victims expressed an immediate need for someone to talk to after the police left. Both categories wanted information on the status of the police investigation, the Criminal Injuries Compensation Board, and prompt return of stolen property. Witnesses' responses revealed that many lacked knowledge of the legal process. The majority had no contact with the Crown Attorney's office prior to their court appearance. Approximately 40 percent of witnesses said they were not called to give testimony, often because the accused changed the plea to not guilty at the last minute. Almost one-quarter said they lost some wages as a result of going to court. Nevertheless, 85 percent were willing to get involved in the court process again. The report discusses areas where police responses to victims could be improved, priorities to address in starting a victim-witness program, and areas for future research.