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I am having trouble ordering publications using the Shopping Cart feature. What should I do?
To place an order using the NCJRS Shopping Cart, your browser must have cookies enabled. To enable cookies on your browser:
  • Go to your Internet browser and click on "Tools" at the top of the toolbar
  • Click on "Internet Options"
  • Click on "Security"
  • Select "Custom Level"
  • Scroll down the list until you see "Cookies" and click on the circle to enable cookies
If you continue to have difficulties, please contact us and provide answers to the following questions so that we are better able to assist you and identify the cause of the problem:
  1. What type of browser and which version number are you using (you can locate this under your browser's "Help" option)?
  2. What type of computer are you using (Macintosh, Apple, etc.)?
  3. What Internet Service Provider do you use (AOL, organization LAN, etc.)?
For additional assistance with the Shopping Cart, please see the Shopping Cart Help section of our site.

Last Updated: June 29, 2010

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