The project's goals are to prosecute central individuals and companies and to educate the public. Education has resulted in a decrease in fraud complaints received over the last 3 years, as well as a reduction in the number of complainants who were victimized and a smaller amount of lost money. Project Phonebusters assists community policing programs by providing advice and offering print and video materials. The unit offers a 24-hour toll-free telephone line. Volunteers over the age of 50 have been trained to handle the follow-up to victims who have reported telephone fraud. Forty-five volunteers each work short shifts twice or more weekly. The project unit has collected extensive information about people who victimize senior citizens; its file includes 656 companies and individuals suspected of scamming people in Canada and the United States. Photograph