The report is grouped by type of users, based on the principle that providing good service requires recognition that the public consists of individuals with different needs. The manual lists and explains suggestions for signs, an information desk, name tags, a well-publicized mission statement, an annual report, a telephone book listing, courthouse maps, calendars, parking, a flyer describing parking and public transportation, and a photocopy service. Other suggestions include allowing fine payment by credit card, separate service windows for special services, security audits, posting of procedures for handling medical emergencies, and adequate courtroom acoustics. Further sections include suggestions to improve service to litigants; victims, witnesses, and children; and jurors. Further sections focus on the management of user-friendly courts and issues for judges to consider. Photographs, illustrations, resources lists, and contact information