Workplace bullying is characterized by a pattern of behavior that escalates in severity over time; the perpetrator is known to the victim, who is unable to defend him/herself; and the bullying is always situated within the organization. Workplace violence is "physical assault, threatening behavior or verbal abuse, and racial and sexual harassment occurring in a work setting." The article presents risk factors for occupational violence and violence from the general public, including handling cash; providing care, advice, or training; carrying out inspection or enforcement duties; working with disturbed, drunk, or violent people; and working alone. Risk factors for intra-organizational violence include disgruntled and vengeful workers, job insecurity, and workers with a strong sense of entitlement who feel cheated. Workplace bullying risk factors include deficiencies in work design, deficiencies in leadership behavior, the socially exposed position of the victim, and low morale. Notes