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NCJ Number: 196149 Find in a Library
Title: Misuse and Abuse of 911
Author(s): Rana Sampson
Date Published: 2002
Page Count: 48
Sponsoring Agency: NCJRS Photocopy Services
Rockville, MD 20849-6000
Office of Community Oriented Policing Services (COPS)
Washington, DC 20530
Grant Number: 99-CK-WX-K004
Sale Source: NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America

Office of Community Oriented Policing Services (COPS)
US Dept of Justice
Two Constitutional Square
145 N Street, N.E.
Washington, DC 20530
United States of America
Document: Agency Summary|PDF|Text
Agency Summary: 
Type: Handbook
Format: Document
Language: English
Country: United States of America
Annotation: This problem-oriented guide discusses the misuse and abuse of 911 calling and offers solutions to combat the problem.
Abstract: The goal of the Problem-Oriented Guides for Police Series is to describe and analyze social problems and offer police officers practical solutions to overcoming these problems. This guide deals with the misuse and abuse of 911 calling. The author divides the problem into two categories: abuse of 911 calling that is intentional and 911 calling abuse that is unintentional. Unintentional 911 abuse includes phantom wireless calls, misdials, and hang-up calls. The author explains that phantom wireless calls are the result of unintentional automatic dialing functions on the phone, redialing mistakes, and random dialing by phones with low batteries. Intentional 911 abuse includes nonemergency calls, prank calls, exaggerated emergency calls, and lonely complainant calls. The author then goes on to suggest ways for police officers to accurately assess their local problem with 911 abuse calling. Tips include a section that details questions to be studied and answered by the police officers as well as a section on how to measure the effectiveness of the solutions. The remainder of the guide outlines potential responses to the problem of misuse and abuse of 911. Possible solutions include requiring wireless phone manufacturers to redesign their product, prohibiting automatic 911 dialing, educating the public about 911, and punishing those who make prank calls to 911. The author also includes a case study of how the San Diego Police Department reduced their number of 911 hang-up calls. Appendix, notes, and references
Main Term(s): Nine-one-one (911) emergency telephone number
Index Term(s): Emergency communications; Emergency telephone number; Police training; Telecommunications equipment
Note: COPS Problem-Oriented Guides for Police Series, Guide No. 19.
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