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Providing Culturally Congruent Care



Cultural Competence Self-Test
Assists physicians in identifying areas in which they might improve the quality of their services to culturally diverse populations.

Cultural Orientation Resource Center: Culture Profiles
Profiles the cultures of various refugee populations. Each profile contains a basic introduction to the people and history of the culture and includes topics such as geography, economy, social structure, gender roles, language and literacy, education, religion, art and song, food and dress, festivities, names, and features of the language.

Gaining Insight, Taking Action: Basic Skills for Serving Victims with Disabilities (Video and Guidebook)
Highlights how to communicate effectively with crime victims, the challenges faced by underserved victim populations, and the relationship between substance abuse and victimization.

National Center on Elder Abuse Listserv
Allows professionals working in fields related to elder abuse to raise questions, discuss issues, and share information and best practices.

National Victim Assistance Academy Textbook, Chapter 8: Respecting Diversity: Responding to Underserved Victims of Crime
Covers a vast array of cultural differences, considerations, challenges, and culturally relevant strategies.

Planning for Cultural and Linguistic Competence in Systems of Care
Assists organizations in developing policies, structures, and practices that support cultural and linguistic competence.

Revisiting the Critical Elements of Comprehensive Community Initiatives
Focuses on lessons and insights gained by comprehensive community initiatives and describes effective outreach and how to sustain involvement and address cultural issues and the challenges of collaboration.

Sexual Violence in Communities of Color
Highlights issues and distinguishing dynamics that confront African-American, Asian/Pacific Islander, Hispanic/Latino, and American Indian/Alaska Native women.

Texas Association Against Sexual Assault: Diversity Resources
Links to a range of resources for diverse populations.

U.S. Census Bureau
Provides links to the latest U.S. Census data on African-American, Hispanic, Asian/Pacific Islander, and American Indian/Alaska Native populations.

Guidelines and Standards

Center for Linguistic and Cultural Competence in Health Care
Provides cultural guides and resources, national standards for cultural competency, and information on culturally specific programs, organizations, policies, and training tools.

National Standards on Culturally and Linguistically Appropriate Services in Health Care
Addresses the needs of racial, ethnic, and linguistic population groups that experience unequal access to health care services.

A Practical Guide for Implementing the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care
Assists health care organizations in creating an environment that meets the needs and expectations of a diverse patient/consumer population.

Proposed Indicators for Levels of Achievement of the NASW Standards on Cultural Competence in Social Work Practice
Supports the advancement of practice models that are relevant to a range of needs and services represented by diverse client populations.

Reflections on the CLAS Standards: Best Practices, Innovations and Horizons
Reviews best practices to inform, guide, and facilitate the implementation of CLAS (culturally and linguistically appropriate services) standards and reports on innovative and advanced programs.


Hot Peach Pages
Provides an international inventory of hotlines, shelters, refuges, crisis centers, and women's organizations. The information is searchable by country and includes resources in more than 75 languages.

International Rape Crisis Hotlines
Provides an international list of abuse and crisis help lines, programs, and Web sites.

Victim Assistance Online
Serves as a reference, resource, and networking center for the international victim assistance community.


Arte Sana
Promotes healing and empowerment through the arts and community education.

Assists advocates and attorneys facing complex legal problems in advocating for immigrant survivors of domestic violence and sexual assault.

National Association for Multicultural Education
Brings together individuals and groups interested in multicultural education from all levels of education, different academic disciplines, and diverse educational institutions and occupations.

National Center for Cultural Competence
Increases the capacity of health and mental health programs to design, implement, and evaluate culturally and linguistically competent service delivery systems.

National Organization of Sisters of Color Ending Sexual Assault
Uses a multistrategy approach of leadership development and support for women of color, advocacy and support for organizations by and for communities of color, and technical assistance, training, and advocacy regarding sexual assault in communities of color.

U.S. Census Bureau
Serve as the leading source of data about the nation's people and economy. Its Web site includes a section on population projections.